Terms & Conditions
Terms and Conditions
Last Updated: 08/24
Welcome to M&S Garage Door Services LLC. These Terms and Conditions (“Terms”) govern your use of our website located at https://www.msgaragedoors.com/ and our services, including garage door repair, installation, and maintenance.
By accessing or using our Website or services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.
1. Services
We offer garage door repair, installation, and maintenance services for residential and commercial properties. The specific terms and conditions regarding the services will be outlined in a separate service agreement, which you must agree to before any service is provided.
2. Payment Terms
Payment is due upon completion of the services unless otherwise agreed upon in writing. We accept various forms of payment, including cash, check, or debit/credit card. Any unpaid balance may result in additional fees, including but not limited to late fees or collection costs. 50% half down deposits are required for any and all door orders.
3. Cancellations and Rescheduling
Cancellations: You may cancel your service appointment at any point before the scheduled time without any charge.
Rescheduling: You may reschedule your appointment at any point before the scheduled time. We will make every effort to accommodate your new preferred time, subject to availability.
4. Limited Warranty
M&S Garage Door Services provides the following limited warranties:
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Parts Warranty: Five (5) years from the date of installation or service completion, covering only the specific replacement parts installed by the Company.
Labor Warranty: Ninety (90) days from the date of service completion, covering only the labor performed by the Company.
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Exclusions & Limitations:
This limited warranty does not cover and will be deemed void in the event of:
Misuse or Neglect – Including but not limited to improper operation, failure to follow manufacturer recommendations, or lack of routine maintenance.
Unauthorized Work – Any repairs, modifications, or alterations performed by parties other than the Company.
Pre-Existing Conditions – Including but not limited to defects or damage to structural or load-bearing members, studs, electrical wiring, drywall, or other building components not directly serviced by the Company.
External Factors – Damage caused by weather events, acts of nature, accidents, vandalism, fire, flood, power surges, or other external circumstances beyond the Company’s control.
Unrelated Components – Any materials, parts, or systems not provided or installed by the Company.
Limit of Liability:
The Company’s obligation under this warranty is limited solely to the repair or replacement (at the Company’s discretion) of the defective part or re-performance of the labor originally provided. The Company shall not be liable for any incidental, consequential, or indirect damages, including but not limited to loss of use, loss of income, or damage to other property.
Warranty Claims:
All warranty claims must be made in writing within the applicable warranty period. Proof of purchase and service documentation may be required.
5. Liability
To the fullest extent permitted by applicable law, M&S Garage Door Services total liability for any claim, whether in contract, tort, or otherwise, arising out of or relating to the services provided shall be strictly limited to the total amount actually paid by the customer for the specific service giving rise to the claim.
Under no circumstances shall the Company be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of income, loss of data, or damage to other property, even if the Company has been advised of the possibility of such damages.
Nothing in this section shall limit liability that cannot be excluded or restricted under applicable law.
6. Intellectual Property
All content on our Website, including text, graphics, logos, images, and software, is the property of M&S Garage Door Services LLC or its content suppliers and is protected by copyright and other intellectual property laws. Unauthorized use of this content is prohibited.
7. Privacy
We respect your privacy. Please review our Privacy Policy https://www.msgaragedoors.com/privacy-policy to learn more about how we collect, use, and protect your information.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the state of Texas. Any disputes arising under or in connection with these Terms shall be resolved in the courts of law.
9. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our Website and services after any changes signifies your acceptance of the new Terms.
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10. SMS/Text Messaging Terms
Program. These terms apply to text messages sent by M&S Garage Door Services LLC, doing business as M&S Garage Doors ("M&S Garage Door Services").
What we send. If you opt in, we send service text messages about your garage door job, including appointment confirmations, technician arrival alerts, and estimate follow-ups. If you separately opt in to promotional messages on our service contract, we also send review requests and occasional offers such as tune-up promotions.
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How you opt in. You can agree to service texts verbally when you call us to schedule service, or by checking the service text box in the Text Message Consent section of our digital service contract. Promotional texts require you to check the separate promotional text box on that contract. Consent is not a condition of purchase.
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Message frequency. Message frequency varies. Expect about 4 messages per service visit, plus up to 2 promotional messages every 6 months if you opted in to promotions.
Cost. Message and data rates may apply, depending on your mobile plan.
Opt out. Reply STOP to any message to stop receiving texts from us. You will receive one final message confirming that you have been unsubscribed. Reply START to rejoin.
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Help. Reply HELP to any message for help, or contact us at 469-833-3481.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Privacy.
We handle your information as described in our Privacy Policy: https://www.msgaragedoors.com/privacy-policy
Changes. We may update these terms from time to time. The current version will always be posted on this page.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Phone: 469-833-3481