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Privacy Policy

1. Introduction

M&S Garage Door Services LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information. By using our services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, address, phone number, email address, and payment information when you use our services or contact us.

  • Text Message Data: We collect and store the content of text messages sent to and received from our customers, including the phone numbers associated with these messages.

  • Usage Information: We may collect information on how you interact with our website, including IP addresses, browser type, and pages visited.
     

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our services, including scheduling and performing garage door installations and repairs.

  • Communication: To communicate with you about your appointments, services, and promotional offers, provided you have consented to receive such communications.

  • Compliance: To comply with legal obligations and protect our legal rights, including adhering to 10DLC regulations and guidelines for text messaging.
     

4. Text Messaging (SMS) Privacy

This section explains how M&S Garage Door Services LLC, doing business as M&S Garage Doors ("M&S Garage Door Services," "we," "us"), handles information connected to our text messaging program.

Information we collect. When you agree to receive text messages from us, we collect your mobile phone number, your name, your service address, and a record of your consent, including the date, time, and method by which you gave it. We also keep records of the messages we send you and your replies, including opt-out requests.

How we collect it. We collect text messaging consent in two ways: verbally, when you call us to schedule service and our dispatcher asks whether you agree to receive service texts, and in writing, through the optional Text Message Consent section of our digital service contract.

How we use it. We use this information to send you service messages about your job, including appointment confirmations, technician arrival alerts, and estimate follow-ups. If you separately opted in to promotional messages on our service contract, we also use it to send review requests and occasional offers such as tune-up promotions. We use consent records to honor your choices and to comply with the law.

 

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Text messaging opt-in data and consent are not shared with any third parties, except with service providers that help us deliver our messages, such as our messaging platform and mobile carriers, and only for that purpose.

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You can opt out at any time by replying STOP to any message. Reply HELP for help. Consent to receive texts is not a condition of purchasing any service from us.

Retention. We keep consent and opt-out records for as long as needed to honor your choices and meet our legal obligations.

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Questions about this section can be directed to M&S Garage Door Services at 469-833-3481

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6. Data Security

We implement various security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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7. Your Rights

You have the right to access, correct, or delete your personal information. You can also object to or restrict our processing of your information. To exercise these rights, please contact us at 469-833-3481

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the new terms.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
469-833-3481

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